Support

Accounting and Software Support

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Support Services

We all understand the frustrations when things go wrong or we can’t get what we need from software. At Neogen customer satisfaction is paramount, we pride ourselves on our ability to provide ‘real world’ solutions in a timely and easy to understand manner.

Services available from our support division are:

 

Accounting & Payroll Software

Neogen supply a range of accounting and payroll software from single user systems to 100+ user systems. Neogen assess your business requirements first before putting forward a number of options to choose from. Neogen has over 20 years experience working with Accounting Software and our services continue to evolve with the industry.

Installation & Setup & Training

As well as providing Accounting Software we also install, setup and conduct training  for the Accounting Software selected, either in conjunction with the company project manager or under the direction of our own project management team. The installation process is quoted prior to installation so you know as a company the exact outgoings from the start date to the completion date.  Once the Software is installed training is the next step.  Neogen provide classroom training or on-site training based on the client requirements established during quotation stage.  We also provide data extraction services.

Consulting, Project Planning and Management

Neogen provide consulting services to companies who need an outside perspective of internal business operations. We will come into your business, asses the current software/accounting/processing procedures and provide detailed recommendations for moving forward. We are also in a unique position to implement any recommendations which may arise from the assessment so you don’t have to deal with multiple parties.

Neogen also have an experienced team to provide project planning services or project management services.

Accounting Software Processing

Currently Neogen provide an administration service for processing payroll, Accounts Receivable, Accounts Payable, Cashbook and General Ledger. If you are a monthly Management Accounting Customer, you are already enjoying the benefits of your General Ledger being processed and kept up to date to produce monthly KPI reporting.

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Testimonials

“The support we get from our consultants at Neogen is fantastic! it is good to know that I can always call and speak to someone or get them out on site whenever I need them”

Tracy-Lee Bosson - Financial Administrator (Stone and Water World)